Refund and Returns Policy

Non-perishable items:

We accept returns of unopened, unused, and unwashed items within 7 days of receipt of items for store credit only. Items must be returned in original packaging with tags still attached.

Please note that all product-related issues, such as missing or damaged items and packages, must be reported within 7 days.

Seasonal & Discounted Items

All sales are final and are not eligible for return or exchange

Flower & Plants

Due to flowers being a perishable product we do not allow return or exchanges.

We take extreme care from selection to proper care & handling to ensure our clients are receiving the most top-quality blooms. We use extremely fresh flowers that are dependable for the longevity of their vase life. We cannot guarantee how long your flowers will last when this is dictated by variety, environmental & handling factors that play a crucial role.
We are devoted to customer satisfaction and if notified within 24 hours after the delivery is made to a recipients home of a complaint, we will ask for a photo of the arrangement and from there work with the client to resolve the issue at hand.

Contact us at sales@taleofflowers.com or by phone (860) 670-9723 for questions and concerns related to refunds and returns.